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Orders
Below are some of are common questions about orders
Can I order as a guest or without creating an account?
Yes you can check out without an account. But checking out as a guest will not let you view your orders, or save information to speed up your checkout, and you will receive marketing communications if you agree to them.
How will I know if my order has been successful?
If your order is processed successfully we will immediately send a confirmation email.
What if I require assistance with my checkout?
Our customer care is available by either phone or email to service you. Just call!
Can I save items in my cart for later?
Yes! Everything you add to your cart is saved for later if you're logged in to your account. However, please be aware of the likelihood that hot items may sell out if you leave them in the cart for a long time.
Do you have a minimum or maximum order limit?
No minimum is required for an order, but there may be a restriction or special instructions for larger orders. Contact support for bulk orders.
How do I use a discount code or coupon?
In the checkout page, look out for the space saying "Discount Code" or "Apply Coupon." Enter in the code and click on "Apply." The discount will automatically appear on your summary of the orders.
Can I use more than one discount code on a single order?
One coupon code per order is the default. See our Promotions & Discounts page for any special terms.
How long does it take to process an order?
In general, processing occurs within 1-2 business days. You will be contacted if we determine there is a delay.
Shipping & Returns
Below are some common questions about shipping, returns, and Refund
Can I cancel my order?
We can accept cancellations only within a few hours after ordering. Please, contact us as soon as possible and we will do our best for a speedy fulfillment of your request.
What if my package is delayed?
We use well-known carriers, but sometimes it may take a little longer due to unexpected circumstances. Be able to track your order with the link in the shipping confirmation e-mail. If you have troubles, let us know.
Do you ship internationally?
We now ship to India Only. Tracking for international shipments can be located on our Shipping Policy or by reaching out to our customer service team.
How do I track my order?
An email with a tracking link will be sent to you when your order is shipped. Alternatively, you are able to track it in "My Orders" of your account.
My package has not arrived yet.
We do ship through trusted carriers, though sometimes with delays. You will be able to track the progress of the package and update yourself via e-mail and our support team to help you.
What if it gets lost or damaged?
In case of a lost or damaged shipment, please contact us right away. We shall take up the issue with the carrier and ensure you get a replacement or refund as appropriate.
What is not eligible for return?
Items that cannot be returned to us due to safety and hygiene concerns include opened supplements and used products. For our full list of non-returnable items, please see our Return Policy.
Is my purchase refundable?
Yes, you will get a full refund for eligible returns minus original shipping costs. In case of return being due to any error on our part, we will pay for the return shipping.
Do you provide an exchange?
We do provide an exchange only in cases of defective or damaged products. Please contact our service team along with your details for an exchange, and we will ensure that you get the replacement as soon as possible.
How do I receive my refund?
Automatic refunds will be returned using the same form of payment originally used. The processing period will vary, depending on your bank or credit card company.
Do you have any other question? Let's discuss.
